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When you want to spend a relaxing day at home, the Xfinity Stream App is an excellent choice.
I watch almost all of my favorite shows on this app; it’s usually always running in the background as I complete my chores. It also helps me unwind after a tiring day at work.
One day, as I tried to watch MLB on the Xfinity App on my Samsung TV, I saw an error message. I tried to exit the app and restart it but to no avail. It seemed that the app just wouldn’t respond.
Desperate to resolve the issue, I turned to the internet and tried to google all possible solutions. Luckily, I was able to fix my problem after quite a bit of searching. So now, I’ve compiled a list that you can turn to if you ever face issues with your Xfinity app.
If Xfinity Stream app is not working on Samsung TV, reinstall the Xfinity stream app on your Samsung TV. If that does not work, updating the TV to the latest firmware should get Xfinity stream app working again.
Unplug the TV and Router and Plug it again
Before you try any of the other solutions mentioned below, the easiest solution is to power cycle your TV and router. Power cycling refers to turning your device off and then on again to help reset the network.
To power cycle your device here is what you can do:
- Turn off your device.
- Turn off your TV and router, and then unplug both devices,
- Wait for at least one minute before plugging them back in,
- Turn on both devices,
If you’re an Xfinity user, you should look out for the best modem and router combinations for Xfinity in order to have optimum internet coverage and speed at all times so that you can enjoy uninterrupted streaming.
In case the error persists, try out the solutions mentioned below.
Clear Xfinity Stream App/Browser Memory and Clear Cache
Sometimes, a corrupted cache may lead to error messages, especially the “TVAPP-00100” error message may indicate problems with your app or browser’s cache.
If you stream Xfinity on your browser, here are the steps to follow:
- Go to the settings menu
- Select advanced settings option
- Go to the Privacy and Security menu
- Scroll until you find the “Clear Browsing Data” option
- For the time range, select “All Time.”
- Ensure that the boxes beside Cookies, Browsing History and Cache are checked
- Select “Clear Data”
The steps you will need to follow to clear the cache for the Xfinity app are a bit different:
- Go to the Settings app on your Android device.
- Select the “Apps” option
- Scroll and select the Xfinity Stream app
- Select Storage or Clear Cache
Delete the Xfinity Stream App and Reinstall it
In case the stream works fine on your phone but the Samsung TV Stream App is still having issues, you can use the TV’s remote to navigate and uninstall the Xfinity Stream Beta App. Then reinstall it after some time.
If you’re using an Xfinity box user and your Xfinity remote is not working, try programming and resetting the remote.
If you’re using an Apple device, you will need to delete and reinstall the app instead of clearing the cache, as mentioned in the earlier step.
Here’s what you can do:
- On your home screen, long-press the app until an “X” icon shows up,
- Tap on it and then select “Remove App,”
- On the dialogue box that pops up, select “Delete App,”
- Now, open App Store,
- On the search bar, type in “Xfinity Stream App,”
- Ensure that the app is by the correct developers and is the latest update,
- Tap on the “Get” or cloud icon beside the app to reinstall it
Check for Samsung’s Latest Firmware/Software Updates
Sometimes, incompatible or outdated firmware or software on your Samsung TV may be causing the issues. To resolve this, check for updates and download them.
Here’s how you can do that:
- On your TV’s home screen, go to the Settings app
- Scroll and select the “Support” option
- Select the Software Update option
- Tap on “Update Now”
- Wait while the updates are completed.
Be Sure to Accept the Terms and Conditions to the Xfinity Stream App Again
Once you delete and reinstall the Xfinity Stream App on your device, you will need to accept the terms and conditions of service again. Again, make sure you do this for the proper functioning of your app.
To do so, here are the steps to follow:
- Open the Xfinity Stream App on your device
- Enter your user ID and password for the service
- On your screen, you will be prompted to accept the Terms and Conditions
- Tap on the message to read through the terms
- Tap the “Yes” check box to accept the terms
Download Program is Corrupted
Due to network interruption or some other issue, the download file in the app may be corrupted. In this case, the file may not open or prompt a proper playback process. If you think that your download file is corrupted, you can delete it and download it again.
Ensure that you have a stable network connection so that your device can stay connected to the internet. Losing the internet connection in the middle of a download can cause the file to degenerate.
Contact Xfinity Customer Support
In case none of the solutions work for you, it may be a good idea to call Xfinity Customer support. Sometimes, due to some regular updates, the app may not work as usual. When contacting customer support, ensure that you have all credentials ready so that they are able to help you right away and state your problem clearly and do not leave anything out.
Final Thoughts on How to Fix Xfinity Stream App not Working on Samsung TV
Using these solutions, you can get your Xfinity Stream App to get working in seconds. Instead of deleting and reinstalling the app, you can also try force quitting the app and then opening it again; sometimes, this resets the connection and gets the app to start working.
Additionally, before you try out the solutions mentioned above, ensure that your Xfinity App is the one causing the issue and not your network connection. Try restarting your Wi-Fi router or connecting to a different network to determine whether you are facing connectivity issues. Also, try using Xfinity stream on a different device and see if it works on it.
If you want to try out a few more solutions before contacting customer support, you can always post your issue on the Xfinity Forum (forum.xfinity.com) and get advice from fellow users and see what worked for them and what didn’t.
If you don’t really want to run into these issues again, you might want to look into the best TVs that work with Xfinity .
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Frequently Asked Questions
How do I get the Xfinity app back on my Samsung TV?
Go to the Samsung Smart Hub app store and download the Xfinity app again.
What devices does Xfinity stream work on?
Currently, Xfinity App only works for Android and iOS devices, some Samsung TV devices, LG devices, Roku devices and Amazon Fire TV.
How much is the Xfinity Stream app?
Currently, there are no additional charges for the Xfinity Stream App.
Where can I watch Xfinity stream?
You can subscribe to Xfinity TV and watch Xfinity stream on any supported devices.
